{"id":1931,"date":"2024-11-27T11:55:05","date_gmt":"2024-11-27T09:55:05","guid":{"rendered":"https:\/\/newspaper-theme.com\/retipalm\/terms-and-conditions\/"},"modified":"2025-06-19T14:05:29","modified_gmt":"2025-06-19T12:05:29","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/retipalm-shop.ro\/en\/terms-and-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"<div id=\"tdi_1\" class=\"tdc-zone\"><div class=\"tdc_zone tdi_2  wpb_row td-pb-row\"  >\n<style scoped>\n\/* custom css - generated by TagDiv Composer *\/\n\n\/* custom css - generated by TagDiv Composer *\/\n.tdi_2{\r\n                    min-height: 0;\r\n                }\n<\/style><div id=\"tdi_3\" class=\"tdc-row\"><div class=\"vc_row tdi_4  wpb_row td-pb-row tdc-element-style\" >\n<style scoped>\n\/* custom css - generated by TagDiv Composer *\/\n\n\/* custom css - generated by TagDiv Composer *\/\n.tdi_4,\r\n                .tdi_4 .tdc-columns{\r\n                    min-height: 0;\r\n                }.tdi_4,\r\n\t\t\t\t.tdi_4 .tdc-columns{\r\n\t\t\t\t    display: block;\r\n\t\t\t\t}.tdi_4 .tdc-columns{\r\n\t\t\t\t    width: 100%;\r\n\t\t\t\t}.tdi_4:before,\r\n\t\t\t\t.tdi_4:after{\r\n\t\t\t\t    display: table;\r\n\t\t\t\t}@media (min-width: 768px) {\r\n\t                .tdi_4 {\r\n\t                    margin-left: -0px;\r\n\t                    margin-right: -0px;\r\n\t                }\r\n\t                .tdi_4 .tdc-row-video-background-error,\r\n\t                .tdi_4 > .vc_column,\r\n\t                .tdi_4 > .tdc-columns > .vc_column {\r\n\t                    padding-left: 0px;\r\n\t                    padding-right: 0px;\r\n\t                }\r\n                }\n\/* inline tdc_css att - generated by TagDiv Composer *\/\n\n.tdi_4{\npadding-top:60px !important;\npadding-bottom:50px !important;\nposition:relative;\n}\n\n.tdi_4 .td_block_wrap{ text-align:left }\n\n\/* landscape *\/\n@media (min-width: 1019px) and (max-width: 1140px)\n{\n.tdi_4{\npadding-top:50px !important;\npadding-bottom:40px !important;\n}\n}\n\n\/* portrait *\/\n@media (min-width: 768px) and (max-width: 1018px)\n{\n.tdi_4{\npadding-top:40px !important;\npadding-bottom:30px !important;\n}\n}\n\n\/* phone *\/\n@media (max-width: 767px)\n{\n.tdi_4{\npadding-top:40px !important;\npadding-bottom:20px !important;\n}\n}\n\n<\/style>\n<div class=\"tdi_3_rand_style td-element-style\" ><div class=\"td-element-style-before\"><style>\n\/* custom css - generated by TagDiv Composer *\/\n\n.tdi_3_rand_style > .td-element-style-before {\ncontent:'' !important;\nwidth:100% !important;\nheight:100% !important;\nposition:absolute !important;\ntop:0 !important;\nleft:0 !important;\ndisplay:block !important;\nz-index:0 !important;\nbackground-repeat:repeat !important;\nopacity:0.5 !important;\nbackground-position:center top !important;\n}\n<\/style><\/div><\/div><div class=\"vc_column tdi_6  wpb_column vc_column_container tdc-column td-pb-span12\">\n<style scoped>\n\/* custom css - generated by TagDiv Composer *\/\n\n\/* custom css - generated by TagDiv Composer *\/\n.tdi_6{\r\n                    vertical-align: baseline;\r\n                }.tdi_6 > .wpb_wrapper,\r\n\t\t\t\t.tdi_6 > .wpb_wrapper > .tdc-elements{\r\n\t\t\t\t    display: block;\r\n\t\t\t\t}.tdi_6 > .wpb_wrapper > .tdc-elements{\r\n\t\t\t\t    width: 100%;\r\n\t\t\t\t}.tdi_6 > .wpb_wrapper > .vc_row_inner{\r\n\t\t\t\t    width: auto;\r\n\t\t\t\t}.tdi_6 > .wpb_wrapper{\r\n\t\t\t\t    width: auto;\r\n\t\t\t\t    height: auto;\r\n\t\t\t\t}\n<\/style><div class=\"wpb_wrapper\" ><div class=\"td_block_wrap tdb_breadcrumbs tdi_7 td-pb-border-top td_block_template_1 tdb-breadcrumbs \"  data-td-block-uid=\"tdi_7\" >\n<style>\n\n\/* inline tdc_css att - generated by TagDiv Composer *\/\n\n.tdi_7{\nmargin-bottom:60px !important;\n}\n\n\/* portrait *\/\n@media (min-width: 768px) and (max-width: 1018px)\n{\n.tdi_7{\nmargin-bottom:40px !important;\n}\n}\n\n\/* landscape *\/\n@media (min-width: 1019px) and (max-width: 1140px)\n{\n.tdi_7{\nmargin-bottom:50px !important;\n}\n}\n\n\/* phone *\/\n@media (max-width: 767px)\n{\n.tdi_7{\nmargin-bottom:40px !important;\n}\n}\n\n<\/style>\n<style>\n\/* custom css - generated by TagDiv Composer *\/\n.tdb-breadcrumbs{\r\n                  margin-bottom: 11px;\r\n                  font-family: var(--td_default_google_font_1, 'Open Sans', 'Open Sans Regular', sans-serif);\r\n                  font-size: 12px;\r\n                  color: #747474;\r\n                  line-height: 18px;\r\n                }.tdb-breadcrumbs a{\r\n                  color: #747474;\r\n                }.tdb-breadcrumbs a:hover{\r\n                  color: #000;\r\n                }.tdb-breadcrumbs .tdb-bread-sep{\r\n                  line-height: 1;\r\n                  vertical-align: middle;\r\n                }.tdb-breadcrumbs .tdb-bread-sep-svg svg{\r\n                  height: auto;\r\n                }.tdb-breadcrumbs .tdb-bread-sep-svg svg,\r\n                .tdb-breadcrumbs .tdb-bread-sep-svg svg *{\r\n                  fill: #c3c3c3;\r\n                }.single-tdb_templates.author-template .tdb_breadcrumbs{\r\n                  margin-bottom: 2px;\r\n                }.tdb_category_breadcrumbs{\r\n                  margin: 21px 0 9px;\r\n                }.search-results .tdb_breadcrumbs{\r\n                  margin-bottom: 2px;\r\n                }.tdi_7 .tdb-bread-sep{\r\n                    font-size: 8px;\r\n                \r\n                    margin: 0 5px;\r\n                }.tdi_7,\r\n\t\t\t\t.tdi_7 a{\r\n\t\t\t\t\tcolor: var(--custom-3);\r\n\t\t\t\t}.tdi_7 .tdb-bread-sep-svg svg,\r\n\t\t\t\t.tdi_7 .tdb-bread-sep-svg svg *{\r\n\t\t\t\t    fill: var(--custom-3);\r\n\t\t\t\t}.tdi_7 a:hover{\r\n\t\t\t\t\tcolor: var(--custom-2);\r\n\t\t\t\t}.td-theme-wrap .tdi_7{\r\n\t\t\t\t\ttext-align: left;\r\n\t\t\t\t}.tdi_7{\r\n\t\t\t\t\tfont-family: var(--font-1) !important;font-size:15px !important;line-height:1.2 !important;\r\n\t\t\t\t}\n\n\/* portrait *\/\n@media (min-width: 768px) and (max-width: 1018px){\n.tdi_7{\r\n\t\t\t\t\tfont-size:14px !important;\r\n\t\t\t\t}\n}\n\n\/* phone *\/\n@media (max-width: 767px){\n.tdi_7{\r\n\t\t\t\t\tfont-size:13px !important;\r\n\t\t\t\t}\n}\n<\/style><div class=\"tdb-block-inner td-fix-index\"><span><a title=\"\" class=\"tdb-entry-crumb\" href=\"https:\/\/retipalm-shop.ro\/en\/\">Home<\/a><\/span><i class=\"tdb-bread-sep tdb-bred-no-url-last td-icon-right\"><\/i><span class=\"tdb-bred-no-url-last\">Sample Page<\/span><\/div><\/div><script type=\"application\/ld+json\">\r\n                        {\r\n                            \"@context\": \"https:\/\/schema.org\",\r\n                            \"@type\": \"BreadcrumbList\",\r\n                            \"itemListElement\": [{\r\n                            \"@type\": \"ListItem\",\r\n                            \"position\": 1,\r\n                                \"item\": {\r\n                                \"@type\": \"WebSite\",\r\n                                \"@id\": \"https:\/\/retipalm-shop.ro\/en\/\/\",\r\n                                \"name\": \"Home\"                                               \r\n                            }\r\n                        },{\r\n                            \"@type\": \"ListItem\",\r\n                            \"position\": 2,\r\n                                \"item\": {\r\n                                \"@type\": \"WebPage\",\r\n                                \"@id\": \"\",\r\n                                \"name\": \"Sample Page\"\r\n                            }\r\n                        }    ]\r\n                        }\r\n                       <\/script><div class=\"td_block_wrap tdb_title tdi_8 tdb-page-title td-pb-border-top td_block_template_1\"  data-td-block-uid=\"tdi_8\" >\n<style>\n\n\/* inline tdc_css att - generated by TagDiv Composer *\/\n\n.tdi_8{\nmargin-bottom:0px !important;\n}\n\n\/* phone *\/\n@media (max-width: 767px)\n{\n.tdi_8{\nmargin-bottom:0px !important;\n}\n}\n\n<\/style>\n<style>\n\/* custom css - generated by TagDiv Composer *\/\n.tdb_title{\r\n                  margin-bottom: 19px;\r\n                }.tdb_title.tdb-content-horiz-center{\r\n                  text-align: center;\r\n                }.tdb_title.tdb-content-horiz-center .tdb-title-line{\r\n                  margin: 0 auto;\r\n                }.tdb_title.tdb-content-horiz-right{\r\n                  text-align: right;\r\n                }.tdb_title.tdb-content-horiz-right .tdb-title-line{\r\n                  margin-left: auto;\r\n                  margin-right: 0;\r\n                }.tdb-title-text{\r\n                  display: inline-block;\r\n                  position: relative;\r\n                  margin: 0;\r\n                  word-wrap: break-word;\r\n                  font-size: 30px;\r\n                  line-height: 38px;\r\n                  font-weight: 700;\r\n                }.tdb-first-letter{\r\n                  position: absolute;\r\n                  -webkit-user-select: none;\r\n                  user-select: none;\r\n                  pointer-events: none;\r\n                  text-transform: uppercase;\r\n                  color: rgba(0, 0, 0, 0.08);\r\n                  font-size: 6em;\r\n                  font-weight: 300;\r\n                  top: 50%;\r\n                  -webkit-transform: translateY(-50%);\r\n                  transform: translateY(-50%);\r\n                  left: -0.36em;\r\n                  z-index: -1;\r\n                  -webkit-text-fill-color: initial;\r\n                }.tdb-title-line{\r\n                  display: none;\r\n                  position: relative;\r\n                }.tdb-title-line:after{\r\n                  content: '';\r\n                  width: 100%;\r\n                  position: absolute;\r\n                  background-color: var(--td_theme_color, #4db2ec);\r\n                  top: 0;\r\n                  left: 0;\r\n                  margin: auto;\r\n                }.tdi_8 .tdb-title-text{\r\n\t\t\t\t\tcolor: var(--custom-2);\r\n\t\t\t\t\r\n\t\t\t\t\tfont-family: var(--font-1) !important;font-size:42px !important;font-weight:700 !important;text-transform:none !important;\r\n\t\t\t\t}.tdi_8 .tdb-title-line:after{\r\n\t\t\t\t\theight: 2px;\r\n\t\t\t\t\r\n\t\t\t\t\tbottom: 40%;\r\n\t\t\t\t}.tdi_8 .tdb-title-line{\r\n\t\t\t\t\theight: 50px;\r\n\t\t\t\t}.td-theme-wrap .tdi_8{\r\n\t\t\t\t\ttext-align: left;\r\n\t\t\t\t}.tdi_8 .tdb-first-letter{\r\n\t\t\t\t\tleft: -0.36em;\r\n\t\t\t\t\tright: auto;\r\n\t\t\t\t}\n\n\/* landscape *\/\n@media (min-width: 1019px) and (max-width: 1140px){\n.tdi_8 .tdb-title-text{\r\n\t\t\t\t\tfont-size:36px !important;\r\n\t\t\t\t}\n}\n\n\/* portrait *\/\n@media (min-width: 768px) and (max-width: 1018px){\n.tdi_8 .tdb-title-text{\r\n\t\t\t\t\tfont-size:30px !important;\r\n\t\t\t\t}\n}\n\n\/* phone *\/\n@media (max-width: 767px){\n.tdi_8 .tdb-title-text{\r\n\t\t\t\t\tfont-size:30px !important;\r\n\t\t\t\t}\n}\n<\/style><div class=\"tdb-block-inner td-fix-index\"><h1 class=\"tdb-title-text\">Sample Page Title<\/h1><div><\/div><div class=\"tdb-title-line\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"tdi_9\" class=\"tdc-row stretch_row\"><div class=\"vc_row tdi_10  wpb_row td-pb-row\" >\n<style scoped>\n\/* custom css - generated by TagDiv Composer *\/\n\n\/* custom css - generated by TagDiv Composer *\/\n.tdi_10,\r\n                .tdi_10 .tdc-columns{\r\n                    min-height: 0;\r\n                }.tdi_10,\r\n\t\t\t\t.tdi_10 .tdc-columns{\r\n\t\t\t\t    display: block;\r\n\t\t\t\t}.tdi_10 .tdc-columns{\r\n\t\t\t\t    width: 100%;\r\n\t\t\t\t}.tdi_10:before,\r\n\t\t\t\t.tdi_10:after{\r\n\t\t\t\t    display: table;\r\n\t\t\t\t}\n<\/style><div class=\"vc_column tdi_12  wpb_column vc_column_container tdc-column td-pb-span12\">\n<style scoped>\n\/* custom css - generated by TagDiv Composer *\/\n\n\/* custom css - generated by TagDiv Composer *\/\n.tdi_12{\r\n                    vertical-align: baseline;\r\n                }.tdi_12 > .wpb_wrapper,\r\n\t\t\t\t.tdi_12 > .wpb_wrapper > .tdc-elements{\r\n\t\t\t\t    display: block;\r\n\t\t\t\t}.tdi_12 > .wpb_wrapper > .tdc-elements{\r\n\t\t\t\t    width: 100%;\r\n\t\t\t\t}.tdi_12 > .wpb_wrapper > .vc_row_inner{\r\n\t\t\t\t    width: auto;\r\n\t\t\t\t}.tdi_12 > .wpb_wrapper{\r\n\t\t\t\t    width: auto;\r\n\t\t\t\t    height: auto;\r\n\t\t\t\t}\n<\/style><div class=\"wpb_wrapper\" ><div class=\"wpb_wrapper wpb_text_column td_block_wrap td_block_wrap vc_column_text tdi_13  tagdiv-type td-pb-border-top td_block_template_1\"  data-td-block-uid=\"tdi_13\" >\n<style>\n\n\/* inline tdc_css att - generated by TagDiv Composer *\/\n\n.tdi_13{\nmargin-bottom:100px !important;\n}\n\n\/* landscape *\/\n@media (min-width: 1019px) and (max-width: 1140px)\n{\n.tdi_13{\nmargin-bottom:80px !important;\n}\n}\n\n\/* portrait *\/\n@media (min-width: 768px) and (max-width: 1018px)\n{\n.tdi_13{\nmargin-bottom:60px !important;\n}\n}\n\n\/* phone *\/\n@media (max-width: 767px)\n{\n.tdi_13{\nmargin-bottom:60px !important;\n}\n}\n\n<\/style>\n<style>\n\/* custom css - generated by TagDiv Composer *\/\n.vc_column_text > .td-element-style{\r\n\t\t\t\t\tz-index: -1;\r\n\t\t\t\t}.tdi_13,\r\n                .tdi_13 p{\r\n\t\t\t        font-family: var(--font-1) !important;font-size:16px !important;line-height:1.8 !important;\r\n\t\t        }.tdi_13 h1{\r\n\t\t\t        font-family: var(--font-1) !important;\r\n\t\t        }.tdi_13 h2{\r\n\t\t\t        font-family: var(--font-1) !important;\r\n\t\t        }.tdi_13 h3{\r\n\t\t\t        font-family: var(--font-1) !important;\r\n\t\t        }.tdi_13 h4{\r\n\t\t\t        font-family: var(--font-1) !important;\r\n\t\t        }.tdi_13 h5{\r\n\t\t\t        font-family: var(--font-1) !important;\r\n\t\t        }.tdi_13 h6{\r\n\t\t\t        font-family: var(--font-1) !important;\r\n\t\t        }.tdi_13 li{\r\n\t\t\t        font-family: var(--font-1) !important;font-size:16px !important;\r\n\t\t        }.tdi_13 li:before{\r\n\t\t\t\t    margin-top: 1px;\r\n\t\t\t        line-height: 16px !important;\r\n\t\t        }.tdi_13 blockquote p{\r\n\t\t\t        font-family: var(--font-1) !important;\r\n\t\t        }.tdi_13{\r\n\t\t\t        color: var(--custom-2);\r\n\t\t        }.tdi_13 h1,\r\n\t\t\t\t.tdi_13 h2,\r\n\t\t\t\t.tdi_13 h3,\r\n\t\t\t\t.tdi_13 h4,\r\n\t\t\t\t.tdi_13 h5,\r\n\t\t\t\t.tdi_13 h6{\r\n\t\t\t        color: var(--custom-2);\r\n\t\t        }.tdi_13 a{\r\n\t\t\t        color: var(--custom-1);\r\n\t\t        }.tdi_13 a:hover{\r\n\t\t\t        color: var(--custom-3);\r\n\t\t        }\n\n\/* portrait *\/\n@media (min-width: 768px) and (max-width: 1018px){\n.tdi_13,\r\n                .tdi_13 p{\r\n\t\t\t        font-size:15px !important;\r\n\t\t        }.tdi_13 li{\r\n\t\t\t        font-size:15px !important;\r\n\t\t        }.tdi_13 li:before{\r\n\t\t\t\t    margin-top: 1px;\r\n\t\t\t        line-height: 15px !important;\r\n\t\t        }\n}\n\n\/* phone *\/\n@media (max-width: 767px){\n.tdi_13,\r\n                .tdi_13 p{\r\n\t\t\t        font-size:15px !important;\r\n\t\t        }.tdi_13 li{\r\n\t\t\t        font-size:15px !important;\r\n\t\t        }.tdi_13 li:before{\r\n\t\t\t\t    margin-top: 1px;\r\n\t\t\t        line-height: 15px !important;\r\n\t\t        }\n}\n<\/style><div class=\"td-fix-index\"><div><strong>1. General Information<\/strong><\/div>\n<div>The website <a href=\"http:\/\/www.retipalm-shop.ro\">www.retipalm-shop.ro<\/a> is operated by SYMBIO TECHNICAL &#038; COSMETICS SRL, with headquarters in Bucharest, Sector 6, Str. Sg. Constantin Apostol 2-6, bl. 1, sc. 1, ap. 12, registered with the Trade Register under no. J40\/13092\/2019, VAT Code 41710188. Use of this website implies acceptance of the terms and conditions presented below. We reserve the right to make changes to these provisions without prior notice.<\/div>\n<div>\u00a0<\/div>\n<div><strong>2. Products and Services<\/strong><\/div>\n<div>All products sold are dermocosmetics manufactured in Germany, imported and distributed in Romania. Images are for informational purposes only, and descriptions conform to the manufacturer&#8217;s specifications. The buyer acknowledges having taken note of all information displayed on the website <a href=\"http:\/\/www.retipalm-shop.ro\/\">www.retipalm-shop.ro<\/a> for the ordered products (name, price, quantity, etc.) and accepts them without any reservation.<\/div>\n<div>\u00a0<\/div>\n<div><strong>3. Orders and Prices<\/strong><\/div>\n<div>The displayed prices are final and include 19% VAT. We reserve the right to change prices without prior notice. By placing an order, the customer understands they are entering into a transaction that involves a payment obligation. To purchase our products, you agree to register and provide accurate, current, and complete information. If the information you entered is incorrect and cannot be confirmed by phone or email, we reserve the right to cancel the order and block access without prior notice.<\/div>\n<div>\u00a0<\/div>\n<div><strong>4. Payment Methods<\/strong><\/div>\n<div>We accept the following payment methods: cash on delivery, card, Apple Pay, and Google Pay.<\/div>\n<div>\u00a0<\/div>\n<div><strong>5. Delivery<\/strong><\/div>\n<div>Order delivery is made to the address provided in the order, via our partner courier service, throughout the country, within 3-5 working days from the date of order receipt. During holidays and sales periods, delays of up to 7 days may occur. Responsibility for any product or parcel damage during shipment lies with the courier company, in accordance with applicable legislation.<\/div>\n<div>\u00a0<\/div>\n<div><strong>6. Right of Return<\/strong><\/div>\n<div>According to GEO 34\/2014, you have the right to return products within 14 calendar days from their receipt. The right of return applies only to customers who purchased products online from the website <a href=\"http:\/\/www.retipalm-shop.ro\/\">www.retipalm-shop.ro<\/a>. Products must be sealed, unused, and in their original packaging.<\/div>\n<div>\u00a0<\/div>\n<div><strong>7. Liability<\/strong><\/div>\n<div>The seller is not responsible for the improper use of products or use contrary to the manufacturer&#8217;s instructions. Acceptance of the products by the customer constitutes confirmation that the products arrived in good condition and match the order in terms of quality. The invoice constitutes a sales contract under Romanian law.<\/div>\n<div>\u00a0<\/div>\n<div><strong>8. Disputes<\/strong><\/div>\n<div>Any possible dispute between <a href=\"http:\/\/www.retipalm-shop.ro\/\">www.retipalm-shop.ro<\/a> and the customer will be resolved amicably through mutual agreement. If no agreement is reached, the dispute will be resolved through mediation. If mediation fails, the dispute will be settled by the competent courts in Romania.<\/div>\n<div>Any connection via electronic means and\/or commercial use of the content on <a href=\"http:\/\/www.retipalm-shop.ro\/\">www.retipalm-shop.ro<\/a> is limited and revocable and is granted only upon written approval from us and our suppliers. All information on this site is published for informational purposes and does not substitute professional medical advice, prescriptions, or treatment from qualified medical personnel.<\/div>\n<div>\u00a0<\/div>\n<div><strong>CONTRACT WITH THE BUYER<\/strong><\/div>\n<p>1 \u2013 Preamble<br \/>The website <a href=\"http:\/\/www.retipalm-shop.ro\/\">www.retipalm-shop.ro<\/a> is the property of SC Symbio Technical &#038; Cosmetics SRL, registered with the Trade Register under no. J40\/13092\/02.10.2019, VAT Code 41710188, headquartered at Str. SG. Constantin Apostol, no. 2-6, bl. 1, sc. 1, ap. 12, Sector 6, BUCHAREST.<\/p>\n<p>Use (browsing or purchasing) of this site implies acceptance of the terms and conditions found herein.<\/p>\n<p>2 \u2013 Definitions<\/p>\n<p>a. Buyer \u2013 the individual or legal entity placing an order.<br \/>b. Seller \u2013 SC Symbio Technical &#038; Cosmetics SRL<br \/>c. Goods and Services \u2013 any product or service, including documents and services mentioned in the order, to be provided by the Seller to the Buyer.<br \/>d. Order \u2013 an electronic document acting as communication between the Seller and Buyer through which the Seller agrees to deliver Goods and Services, and the Buyer agrees to receive and pay for them.<br \/>e. Contract \u2013 an order confirmed by the Seller.<\/p>\n<p>3 \u2013 Contract Documents<br \/>By placing an electronic order, the Buyer agrees with the communication form (phone or email) through which the Seller operates.<\/p>\n<p>The order will consist of the following documents, in order of priority:<\/p>\n<p>a. The order (including clear details on delivery and billing) and its specific conditions;<br \/>b. Buyer\u2019s specifications (where applicable);<br \/>c. Terms and Conditions.<\/p>\n<p>Order confirmation by the Seller implies full acceptance of the order\u2019s terms. The Seller&#8217;s acceptance is considered final when there is either a verbal (phone) or electronic (email) confirmation to the Buyer, without requiring confirmation of receipt from the latter. An unconfirmed order does not constitute a valid contract.<\/p>\n<p>This contract becomes effective upon order confirmation by the Seller. Confirmation is made via phone or email. The general terms and conditions of sale form the basis of the contract, completed by the warranty certificate issued by the Seller or one of its suppliers.<\/p>\n<p>4 \u2013 Seller\u2019s Obligations<\/p>\n<p>a. The information presented on the Seller\u2019s website is for informational purposes and may be changed without notice. Also, for space and structure coherence reasons, product descriptions may be incomplete, but the Seller strives to present the most relevant information so the product may be used as intended;<br \/>b. Communication with the store \u2013 can be made through interaction, posting opinions on products, or contacting via the details in the \u201ccontact\u201d section. The Seller reserves the right to manage the received information without the need to justify decisions.<\/p>\n<p>5 \u2013 Copyright<\/p>\n<p>The entire content of the site \u2013 images, texts, graphics, symbols, web graphics elements, emails, scripts, programs, and other data \u2013 is the property of SC Symbio Technical &#038; Cosmetics SRL and its suppliers and is protected under the Copyright Law (Law no. 8\/1996) and intellectual and industrial property laws. Unauthorized use of any of the above elements is punishable under applicable law. The use of the site is allowed only within the limits stated in this document.<\/p>\n<p>If you believe your copyright has been infringed, please contact us at <a href=\"mailto:office@retipalm-shop.ro\">office@retipalm-shop.ro<\/a>.<\/p>\n<p>6 \u2013 Deadlines and Penalties<\/p>\n<p>If delivery and\/or order start deadlines cannot be met, the Seller must inform the Buyer of the new estimated delivery completion time.<\/p>\n<p>If the Seller receives incorrect information regarding billing or delivery, a new fulfillment date will be set within 5 working days.<\/p>\n<p>7 \u2013 Delivery Methods<\/p>\n<p>When placing an order, you must choose the preferred delivery method. Delivery time within Romania is between 1 and 5 working days, subject to stock availability.<\/p>\n<p>8 \u2013 Payment Methods<\/p>\n<p>For customers in Romania, payment is made by cash on delivery. Payment is made in RON, in full, at the time of delivery. Payment is made to the courier, including any shipping costs included in the order total.<\/p>\n<p>9 \u2013 Risks and Responsibilities<\/p>\n<p>a. Delivery<br \/>The Seller undertakes to ship the Goods and Services via door-to-door courier to the Buyer and via external courier services.<\/p>\n<p>b. Transport \u2013 Packaging<br \/>Unless otherwise agreed, the Seller transfers risk and responsibility upon handover to the internal courier company or the Buyer\u2019s representative. The Seller ensures proper packaging and the inclusion of all accompanying documents.<\/p>\n<p>10 \u2013 Contract Acceptance<\/p>\n<p>Acceptance occurs when the Goods and Services conform to the technical specifications in the Order. If the Buyer finds that the delivered Products or Services do not comply with the specifications, the Seller will remedy this unless external factors prevent it. In that case, the Seller will refund the value paid by the Buyer, if applicable.<\/p>\n<p>11 \u2013 Liability<\/p>\n<p>The Seller is not liable for any damages the Buyer or third parties may suffer due to fulfillment of the order or use of Goods and Services post-delivery, especially product loss.<\/p>\n<p>The Seller is liable if subcontractors or partners fail to meet contractual obligations.<\/p>\n<p>12 \u2013 Force Majeure<\/p>\n<p>Neither party will be held liable for non-fulfillment of contractual obligations caused by force majeure \u2013 unforeseeable events beyond the parties\u2019 control that cannot be avoided.<\/p>\n<p>13 \u2013 Governing Law<\/p>\n<p>This document is governed by Romanian law. Any disputes will be resolved amicably or, if not possible, by Romanian courts.<\/p>\n<p><strong>TERMS AND CONDITIONS<\/strong><\/p>\n<p>\u2666 The Buyer acknowledges having read all the information displayed on the website <a href=\"http:\/\/www.retipalm-shop.ro\/\">www.retipalm-shop.ro<\/a> for the ordered products (name, price, quantity, etc.) and accepts them without reservation. By placing an order, the client understands they are entering a transaction that involves a payment obligation. Product prices are expressed in RON and include 19% VAT.<br \/>\u2666 To purchase our products, you agree to register and provide real, current, and complete information. If your data is incorrect and cannot be confirmed by phone or email, we reserve the right to cancel the order and block access without prior notice.<br \/>\u2666 Orders not yet shipped can be canceled by sending an email request.<br \/>\u2666 We will respond to written requests within 7 working days, with possible extension depending on the complexity of the request.<br \/>\u2666 Most of our products are in stock. However, a product may appear in stock online but be unavailable in our physical warehouse. The customer will be notified by phone; if paid by card, the amount will be fully refunded.<br \/>\u2666 Descriptions, recommendations, usage instructions, warranties, and product images come from suppliers. <a href=\"http:\/\/www.retipalm-shop.ro\/\">www.retipalm-shop.ro<\/a> is not responsible for any changes or inaccuracies. Suppliers may modify product characteristics without notice. We strive to keep product descriptions updated but cannot guarantee their accuracy or timeliness.<br \/>\u2666 Ordered products must be paid in full, otherwise delivery will not be completed. Payment may be made by card, cash on delivery, or bank transfer. Transactions are in RON only.<br \/>\u2666 An order is considered received if placed on a working day before 5:00 PM. Orders placed after 5:00 PM are considered received the next working day. Orders placed on weekends are considered received on the next working day.<br \/>\u2666 Receipt of the products by the customer represents their acceptance that the products arrived in good condition and match the order in quality. The invoice serves as a sales contract according to Romanian legislation.<\/p>\n<div>Last review: 01.01.2025 If you have questions or wish to exercise your rights regarding the information on this page, please write to us at: <a href=\"mailto:office@retipalm-shop.ro\">office@retipalm-shop.ro<\/a><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1931","page","type-page","status-publish"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/retipalm-shop.ro\/en\/wp-json\/wp\/v2\/pages\/1931","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/retipalm-shop.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/retipalm-shop.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/retipalm-shop.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/retipalm-shop.ro\/en\/wp-json\/wp\/v2\/comments?post=1931"}],"version-history":[{"count":2,"href":"https:\/\/retipalm-shop.ro\/en\/wp-json\/wp\/v2\/pages\/1931\/revisions"}],"predecessor-version":[{"id":1963,"href":"https:\/\/retipalm-shop.ro\/en\/wp-json\/wp\/v2\/pages\/1931\/revisions\/1963"}],"wp:attachment":[{"href":"https:\/\/retipalm-shop.ro\/en\/wp-json\/wp\/v2\/media?parent=1931"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}