{"id":1933,"date":"2024-11-27T10:38:11","date_gmt":"2024-11-27T08:38:11","guid":{"rendered":"https:\/\/newspaper-theme.com\/retipalm\/return-policy\/"},"modified":"2025-06-19T14:02:21","modified_gmt":"2025-06-19T12:02:21","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/retipalm-shop.ro\/en\/return-policy\/","title":{"rendered":"Return policy"},"content":{"rendered":"<div id=\"tdi_1\" class=\"tdc-zone\"><div class=\"tdc_zone tdi_2  wpb_row td-pb-row\"  >\n<style scoped>\n\/* custom css - generated by TagDiv Composer *\/\n\n\/* custom css - generated by TagDiv Composer *\/\n.tdi_2{\r\n                    min-height: 0;\r\n                }\n<\/style><div id=\"tdi_3\" class=\"tdc-row\"><div class=\"vc_row tdi_4  wpb_row td-pb-row tdc-element-style\" >\n<style scoped>\n\/* custom css - generated by TagDiv Composer *\/\n\n\/* custom css - generated by TagDiv Composer *\/\n.tdi_4,\r\n                .tdi_4 .tdc-columns{\r\n                    min-height: 0;\r\n                }.tdi_4,\r\n\t\t\t\t.tdi_4 .tdc-columns{\r\n\t\t\t\t    display: block;\r\n\t\t\t\t}.tdi_4 .tdc-columns{\r\n\t\t\t\t    width: 100%;\r\n\t\t\t\t}.tdi_4:before,\r\n\t\t\t\t.tdi_4:after{\r\n\t\t\t\t    display: table;\r\n\t\t\t\t}@media (min-width: 768px) {\r\n\t                .tdi_4 {\r\n\t                    margin-left: -0px;\r\n\t                    margin-right: -0px;\r\n\t                }\r\n\t                .tdi_4 .tdc-row-video-background-error,\r\n\t                .tdi_4 > .vc_column,\r\n\t                .tdi_4 > .tdc-columns > .vc_column {\r\n\t                    padding-left: 0px;\r\n\t                    padding-right: 0px;\r\n\t                }\r\n                }\n\/* inline tdc_css att - generated by TagDiv Composer *\/\n\n.tdi_4{\npadding-top:60px !important;\npadding-bottom:50px !important;\nposition:relative;\n}\n\n.tdi_4 .td_block_wrap{ text-align:left }\n\n\/* landscape *\/\n@media (min-width: 1019px) and (max-width: 1140px)\n{\n.tdi_4{\npadding-top:50px !important;\npadding-bottom:40px !important;\n}\n}\n\n\/* portrait *\/\n@media (min-width: 768px) and (max-width: 1018px)\n{\n.tdi_4{\npadding-top:40px !important;\npadding-bottom:30px !important;\n}\n}\n\n\/* phone *\/\n@media (max-width: 767px)\n{\n.tdi_4{\npadding-top:40px !important;\npadding-bottom:20px !important;\n}\n}\n\n<\/style>\n<div class=\"tdi_3_rand_style td-element-style\" ><div class=\"td-element-style-before\"><style>\n\/* custom css - generated by TagDiv Composer *\/\n\n.tdi_3_rand_style > .td-element-style-before {\ncontent:'' !important;\nwidth:100% !important;\nheight:100% !important;\nposition:absolute !important;\ntop:0 !important;\nleft:0 !important;\ndisplay:block !important;\nz-index:0 !important;\nbackground-repeat:repeat !important;\nopacity:0.5 !important;\nbackground-position:center top !important;\n}\n<\/style><\/div><\/div><div class=\"vc_column tdi_6  wpb_column vc_column_container tdc-column td-pb-span12\">\n<style scoped>\n\/* custom css - generated by TagDiv Composer *\/\n\n\/* custom css - generated by TagDiv Composer *\/\n.tdi_6{\r\n                    vertical-align: baseline;\r\n                }.tdi_6 > .wpb_wrapper,\r\n\t\t\t\t.tdi_6 > .wpb_wrapper > .tdc-elements{\r\n\t\t\t\t    display: block;\r\n\t\t\t\t}.tdi_6 > .wpb_wrapper > .tdc-elements{\r\n\t\t\t\t    width: 100%;\r\n\t\t\t\t}.tdi_6 > .wpb_wrapper > .vc_row_inner{\r\n\t\t\t\t    width: auto;\r\n\t\t\t\t}.tdi_6 > .wpb_wrapper{\r\n\t\t\t\t    width: auto;\r\n\t\t\t\t    height: auto;\r\n\t\t\t\t}\n<\/style><div class=\"wpb_wrapper\" ><div class=\"td_block_wrap tdb_breadcrumbs tdi_7 td-pb-border-top td_block_template_1 tdb-breadcrumbs \"  data-td-block-uid=\"tdi_7\" >\n<style>\n\n\/* inline tdc_css att - generated by TagDiv Composer *\/\n\n.tdi_7{\nmargin-bottom:60px !important;\n}\n\n\/* portrait *\/\n@media (min-width: 768px) and (max-width: 1018px)\n{\n.tdi_7{\nmargin-bottom:40px !important;\n}\n}\n\n\/* landscape *\/\n@media (min-width: 1019px) and (max-width: 1140px)\n{\n.tdi_7{\nmargin-bottom:50px !important;\n}\n}\n\n\/* phone *\/\n@media (max-width: 767px)\n{\n.tdi_7{\nmargin-bottom:40px !important;\n}\n}\n\n<\/style>\n<style>\n\/* custom css - generated by TagDiv Composer *\/\n.tdb-breadcrumbs{\r\n                  margin-bottom: 11px;\r\n                  font-family: var(--td_default_google_font_1, 'Open Sans', 'Open Sans Regular', sans-serif);\r\n                  font-size: 12px;\r\n                  color: #747474;\r\n                  line-height: 18px;\r\n                }.tdb-breadcrumbs a{\r\n                  color: #747474;\r\n                }.tdb-breadcrumbs a:hover{\r\n                  color: #000;\r\n                }.tdb-breadcrumbs .tdb-bread-sep{\r\n                  line-height: 1;\r\n                  vertical-align: middle;\r\n                }.tdb-breadcrumbs .tdb-bread-sep-svg svg{\r\n                  height: auto;\r\n                }.tdb-breadcrumbs .tdb-bread-sep-svg svg,\r\n                .tdb-breadcrumbs .tdb-bread-sep-svg svg *{\r\n                  fill: #c3c3c3;\r\n                }.single-tdb_templates.author-template .tdb_breadcrumbs{\r\n                  margin-bottom: 2px;\r\n                }.tdb_category_breadcrumbs{\r\n                  margin: 21px 0 9px;\r\n                }.search-results .tdb_breadcrumbs{\r\n                  margin-bottom: 2px;\r\n                }.tdi_7 .tdb-bread-sep{\r\n                    font-size: 8px;\r\n                \r\n                    margin: 0 5px;\r\n                }.tdi_7,\r\n\t\t\t\t.tdi_7 a{\r\n\t\t\t\t\tcolor: var(--custom-3);\r\n\t\t\t\t}.tdi_7 .tdb-bread-sep-svg svg,\r\n\t\t\t\t.tdi_7 .tdb-bread-sep-svg svg *{\r\n\t\t\t\t    fill: var(--custom-3);\r\n\t\t\t\t}.tdi_7 a:hover{\r\n\t\t\t\t\tcolor: var(--custom-2);\r\n\t\t\t\t}.td-theme-wrap .tdi_7{\r\n\t\t\t\t\ttext-align: left;\r\n\t\t\t\t}.tdi_7{\r\n\t\t\t\t\tfont-family: var(--font-1) !important;font-size:15px !important;line-height:1.2 !important;\r\n\t\t\t\t}\n\n\/* portrait *\/\n@media (min-width: 768px) and (max-width: 1018px){\n.tdi_7{\r\n\t\t\t\t\tfont-size:14px !important;\r\n\t\t\t\t}\n}\n\n\/* phone *\/\n@media (max-width: 767px){\n.tdi_7{\r\n\t\t\t\t\tfont-size:13px !important;\r\n\t\t\t\t}\n}\n<\/style><div class=\"tdb-block-inner td-fix-index\"><span><a title=\"\" class=\"tdb-entry-crumb\" href=\"https:\/\/retipalm-shop.ro\/en\/\">Home<\/a><\/span><i class=\"tdb-bread-sep tdb-bred-no-url-last td-icon-right\"><\/i><span class=\"tdb-bred-no-url-last\">Sample Page<\/span><\/div><\/div><script type=\"application\/ld+json\">\r\n                        {\r\n                            \"@context\": \"https:\/\/schema.org\",\r\n                            \"@type\": \"BreadcrumbList\",\r\n                            \"itemListElement\": [{\r\n                            \"@type\": \"ListItem\",\r\n                            \"position\": 1,\r\n                                \"item\": {\r\n                                \"@type\": \"WebSite\",\r\n                                \"@id\": \"https:\/\/retipalm-shop.ro\/en\/\/\",\r\n                                \"name\": \"Home\"                                               \r\n                            }\r\n                        },{\r\n                            \"@type\": \"ListItem\",\r\n                            \"position\": 2,\r\n                                \"item\": {\r\n                                \"@type\": \"WebPage\",\r\n                                \"@id\": \"\",\r\n                                \"name\": \"Sample Page\"\r\n                            }\r\n                        }    ]\r\n                        }\r\n                       <\/script><div class=\"td_block_wrap tdb_title tdi_8 tdb-page-title td-pb-border-top td_block_template_1\"  data-td-block-uid=\"tdi_8\" >\n<style>\n\n\/* inline tdc_css att - generated by TagDiv Composer *\/\n\n.tdi_8{\nmargin-bottom:0px !important;\n}\n\n\/* phone *\/\n@media (max-width: 767px)\n{\n.tdi_8{\nmargin-bottom:0px !important;\n}\n}\n\n<\/style>\n<style>\n\/* custom css - generated by TagDiv Composer *\/\n.tdb_title{\r\n                  margin-bottom: 19px;\r\n                }.tdb_title.tdb-content-horiz-center{\r\n                  text-align: center;\r\n                }.tdb_title.tdb-content-horiz-center .tdb-title-line{\r\n                  margin: 0 auto;\r\n                }.tdb_title.tdb-content-horiz-right{\r\n                  text-align: right;\r\n                }.tdb_title.tdb-content-horiz-right .tdb-title-line{\r\n                  margin-left: auto;\r\n                  margin-right: 0;\r\n                }.tdb-title-text{\r\n                  display: inline-block;\r\n                  position: relative;\r\n                  margin: 0;\r\n                  word-wrap: break-word;\r\n                  font-size: 30px;\r\n                  line-height: 38px;\r\n                  font-weight: 700;\r\n                }.tdb-first-letter{\r\n                  position: absolute;\r\n                  -webkit-user-select: none;\r\n                  user-select: none;\r\n                  pointer-events: none;\r\n                  text-transform: uppercase;\r\n                  color: rgba(0, 0, 0, 0.08);\r\n                  font-size: 6em;\r\n                  font-weight: 300;\r\n                  top: 50%;\r\n                  -webkit-transform: translateY(-50%);\r\n                  transform: translateY(-50%);\r\n                  left: -0.36em;\r\n                  z-index: -1;\r\n                  -webkit-text-fill-color: initial;\r\n                }.tdb-title-line{\r\n                  display: none;\r\n                  position: relative;\r\n                }.tdb-title-line:after{\r\n                  content: '';\r\n                  width: 100%;\r\n                  position: absolute;\r\n                  background-color: var(--td_theme_color, #4db2ec);\r\n                  top: 0;\r\n                  left: 0;\r\n                  margin: auto;\r\n                }.tdi_8 .tdb-title-text{\r\n\t\t\t\t\tcolor: var(--custom-2);\r\n\t\t\t\t\r\n\t\t\t\t\tfont-family: var(--font-1) !important;font-size:42px !important;font-weight:700 !important;text-transform:none !important;\r\n\t\t\t\t}.tdi_8 .tdb-title-line:after{\r\n\t\t\t\t\theight: 2px;\r\n\t\t\t\t\r\n\t\t\t\t\tbottom: 40%;\r\n\t\t\t\t}.tdi_8 .tdb-title-line{\r\n\t\t\t\t\theight: 50px;\r\n\t\t\t\t}.td-theme-wrap .tdi_8{\r\n\t\t\t\t\ttext-align: left;\r\n\t\t\t\t}.tdi_8 .tdb-first-letter{\r\n\t\t\t\t\tleft: -0.36em;\r\n\t\t\t\t\tright: auto;\r\n\t\t\t\t}\n\n\/* landscape *\/\n@media (min-width: 1019px) and (max-width: 1140px){\n.tdi_8 .tdb-title-text{\r\n\t\t\t\t\tfont-size:36px !important;\r\n\t\t\t\t}\n}\n\n\/* portrait *\/\n@media (min-width: 768px) and (max-width: 1018px){\n.tdi_8 .tdb-title-text{\r\n\t\t\t\t\tfont-size:30px !important;\r\n\t\t\t\t}\n}\n\n\/* phone *\/\n@media (max-width: 767px){\n.tdi_8 .tdb-title-text{\r\n\t\t\t\t\tfont-size:30px !important;\r\n\t\t\t\t}\n}\n<\/style><div class=\"tdb-block-inner td-fix-index\"><h1 class=\"tdb-title-text\">Sample Page Title<\/h1><div><\/div><div class=\"tdb-title-line\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"tdi_9\" class=\"tdc-row stretch_row\"><div class=\"vc_row tdi_10  wpb_row td-pb-row\" >\n<style scoped>\n\/* custom css - generated by TagDiv Composer *\/\n\n\/* custom css - generated by TagDiv Composer *\/\n.tdi_10,\r\n                .tdi_10 .tdc-columns{\r\n                    min-height: 0;\r\n                }.tdi_10,\r\n\t\t\t\t.tdi_10 .tdc-columns{\r\n\t\t\t\t    display: block;\r\n\t\t\t\t}.tdi_10 .tdc-columns{\r\n\t\t\t\t    width: 100%;\r\n\t\t\t\t}.tdi_10:before,\r\n\t\t\t\t.tdi_10:after{\r\n\t\t\t\t    display: table;\r\n\t\t\t\t}\n<\/style><div class=\"vc_column tdi_12  wpb_column vc_column_container tdc-column td-pb-span12\">\n<style scoped>\n\/* custom css - generated by TagDiv Composer *\/\n\n\/* custom css - generated by TagDiv Composer *\/\n.tdi_12{\r\n                    vertical-align: baseline;\r\n                }.tdi_12 > .wpb_wrapper,\r\n\t\t\t\t.tdi_12 > .wpb_wrapper > .tdc-elements{\r\n\t\t\t\t    display: block;\r\n\t\t\t\t}.tdi_12 > .wpb_wrapper > .tdc-elements{\r\n\t\t\t\t    width: 100%;\r\n\t\t\t\t}.tdi_12 > .wpb_wrapper > .vc_row_inner{\r\n\t\t\t\t    width: auto;\r\n\t\t\t\t}.tdi_12 > .wpb_wrapper{\r\n\t\t\t\t    width: auto;\r\n\t\t\t\t    height: auto;\r\n\t\t\t\t}\n<\/style><div class=\"wpb_wrapper\" ><div class=\"wpb_wrapper wpb_text_column td_block_wrap td_block_wrap vc_column_text tdi_13  tagdiv-type td-pb-border-top td_block_template_1\"  data-td-block-uid=\"tdi_13\" >\n<style>\n\n\/* inline tdc_css att - generated by TagDiv Composer *\/\n\n.tdi_13{\nmargin-bottom:100px !important;\n}\n\n\/* landscape *\/\n@media (min-width: 1019px) and (max-width: 1140px)\n{\n.tdi_13{\nmargin-bottom:80px !important;\n}\n}\n\n\/* portrait *\/\n@media (min-width: 768px) and (max-width: 1018px)\n{\n.tdi_13{\nmargin-bottom:60px !important;\n}\n}\n\n\/* phone *\/\n@media (max-width: 767px)\n{\n.tdi_13{\nmargin-bottom:60px !important;\n}\n}\n\n<\/style>\n<style>\n\/* custom css - generated by TagDiv Composer *\/\n.vc_column_text > .td-element-style{\r\n\t\t\t\t\tz-index: -1;\r\n\t\t\t\t}.tdi_13,\r\n                .tdi_13 p{\r\n\t\t\t        font-family: var(--font-1) !important;font-size:16px !important;line-height:1.8 !important;\r\n\t\t        }.tdi_13 h1{\r\n\t\t\t        font-family: var(--font-1) !important;\r\n\t\t        }.tdi_13 h2{\r\n\t\t\t        font-family: var(--font-1) !important;\r\n\t\t        }.tdi_13 h3{\r\n\t\t\t        font-family: var(--font-1) !important;\r\n\t\t        }.tdi_13 h4{\r\n\t\t\t        font-family: var(--font-1) !important;\r\n\t\t        }.tdi_13 h5{\r\n\t\t\t        font-family: var(--font-1) !important;\r\n\t\t        }.tdi_13 h6{\r\n\t\t\t        font-family: var(--font-1) !important;\r\n\t\t        }.tdi_13 li{\r\n\t\t\t        font-family: var(--font-1) !important;font-size:16px !important;\r\n\t\t        }.tdi_13 li:before{\r\n\t\t\t\t    margin-top: 1px;\r\n\t\t\t        line-height: 16px !important;\r\n\t\t        }.tdi_13 blockquote p{\r\n\t\t\t        font-family: var(--font-1) !important;\r\n\t\t        }.tdi_13{\r\n\t\t\t        color: var(--custom-2);\r\n\t\t        }.tdi_13 h1,\r\n\t\t\t\t.tdi_13 h2,\r\n\t\t\t\t.tdi_13 h3,\r\n\t\t\t\t.tdi_13 h4,\r\n\t\t\t\t.tdi_13 h5,\r\n\t\t\t\t.tdi_13 h6{\r\n\t\t\t        color: var(--custom-2);\r\n\t\t        }.tdi_13 a{\r\n\t\t\t        color: var(--custom-1);\r\n\t\t        }.tdi_13 a:hover{\r\n\t\t\t        color: var(--custom-3);\r\n\t\t        }\n\n\/* portrait *\/\n@media (min-width: 768px) and (max-width: 1018px){\n.tdi_13,\r\n                .tdi_13 p{\r\n\t\t\t        font-size:15px !important;\r\n\t\t        }.tdi_13 li{\r\n\t\t\t        font-size:15px !important;\r\n\t\t        }.tdi_13 li:before{\r\n\t\t\t\t    margin-top: 1px;\r\n\t\t\t        line-height: 15px !important;\r\n\t\t        }\n}\n\n\/* phone *\/\n@media (max-width: 767px){\n.tdi_13,\r\n                .tdi_13 p{\r\n\t\t\t        font-size:15px !important;\r\n\t\t        }.tdi_13 li{\r\n\t\t\t        font-size:15px !important;\r\n\t\t        }.tdi_13 li:before{\r\n\t\t\t\t    margin-top: 1px;\r\n\t\t\t        line-height: 15px !important;\r\n\t\t        }\n}\n<\/style><div class=\"td-fix-index\"><div>The right of return applies only to customers who have purchased products online from the website <a href=\"http:\/\/www.retipalm-shop.ro\/\">www.retipalm-shop.ro<\/a>. According to GEO 34\/2014, you have the right to return products within 14 calendar days from the date of their receipt.<\/div>\n<div>\u00a0<\/div>\n<div>Returns must be announced in advance by sending a written notice of your intention to return the products to the email address <a href=\"mailto:office@retipalm-shop.ro\">office@retipalm-shop.ro<\/a>.<\/div>\n<div>\u00a0<\/div>\n<div>For the return process of the ordered products, please consider the following information:<\/div>\n<div>\n<ul>\n<li>Returns are not accepted for unsealed products. The products must be in their original packaging, in good condition, as they were delivered;<\/li>\n<li>Products\/packages that include free items (for example, \u201cbuy 1 product and get 2\u201d) must be returned in full, as delivered. For samples or promotional products voluntarily offered by us outside the order, there is no obligation to return them;<\/li>\n<li>All documents that accompanied the products must be included in the package, as well as a written and signed statement from the person who placed and paid for the order, notifying the termination of the distance contract (GEO 34\/2014, art. 2, point 7) and requesting a refund of the amount paid, indicating the bank account and bank details where the refund should be made;<\/li>\n<li>A label with our return address must be affixed to the package.<\/li>\n<\/ul>\n<p>When the package is ready for return, please email us at <a href=\"mailto:office@retipalm-shop.ro\">office@retipalm-shop.ro<\/a> to arrange the pickup process with the courier company. A representative of Symbio Technical Cosmetics will contact you to coordinate with the courier for an easier collection of the return package.<br \/>If the return procedure is not followed and the customer sends back the parcel without prior notice, we reserve the right to refuse the return.<\/p>\n<p>The consumer is responsible for covering the costs associated with returning the products to the seller. The refund of the product value will be made within 14 days from the date of receiving the return package.<\/p>\n<h3><strong>Return address:<\/strong><\/h3>\n<p>Str. Calea Bucuresti, block 2, staircase C, apartment 3, Pitesti, Arges\n<\/p><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1933","page","type-page","status-publish"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/retipalm-shop.ro\/en\/wp-json\/wp\/v2\/pages\/1933","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/retipalm-shop.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/retipalm-shop.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/retipalm-shop.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/retipalm-shop.ro\/en\/wp-json\/wp\/v2\/comments?post=1933"}],"version-history":[{"count":1,"href":"https:\/\/retipalm-shop.ro\/en\/wp-json\/wp\/v2\/pages\/1933\/revisions"}],"predecessor-version":[{"id":1960,"href":"https:\/\/retipalm-shop.ro\/en\/wp-json\/wp\/v2\/pages\/1933\/revisions\/1960"}],"wp:attachment":[{"href":"https:\/\/retipalm-shop.ro\/en\/wp-json\/wp\/v2\/media?parent=1933"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}